Customer Service Associate
Company: Savvy Consulting
Location: Fresno
Posted on: July 12, 2025
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Job Description:
Become a Customer Service Associate for Verizon at Savvy
Consulting in Fresno — be the voice that keeps people connected and
supported every step of the way! At Savvy Consulting , we’re
redefining customer engagement through high-impact marketing and a
people-first approach. Based in Fresno, our team is growing, and
we’re looking for driven, empathetic individuals to join us as
Customer Service Associates for the Verizon campaign. In this role,
you’ll be the face of Verizon, delivering top-tier service,
building strong customer relationships, and bringing the energy and
excellence that define the Savvy experience. As a Customer Service
Associate, you will be the direct link between our clients and the
innovative services Verizon provides. You'll engage with customers,
skillfully assess their needs, and provide solutions that truly
enhance their experience. This role offers comprehensive training,
continuous mentorship, and a dynamic environment where your passion
for service directly translates into customer satisfaction and
loyalty. Role Requirements for a Customer Service Associate Act as
the first point of contact for Verizon residential customers,
handling service inquiries across the internet, TV, wireless, and
home phone. Actively listen, assess customer needs, and deliver
clear, empathetic solutions, no tech jargon, just real help.
Troubleshoot common service issues or escalate complex problems to
technical support with precision and professionalism. Clearly
explain billing, service features, and promotions to ensure
customer understanding and satisfaction. Accurately process account
updates and service changes while maintaining data integrity in CRM
systems. Resolve complaints using de-escalation techniques and
maintain a positive, brand-aligned customer experience. A high
school diploma or GED is required; some college or an associate's
degree is a plus. 0–2 years of experience in customer-facing roles
with strong problem-solving skills. Thrive in a fast-paced,
goal-driven environment, bringing a positive attitude,
adaptability, and a genuine passion for helping people.
Keywords: Savvy Consulting, Porterville , Customer Service Associate, Customer Service & Call Center , Fresno, California
