Client Success Coordinator (TH-MO, 12pm - 9pm)
Company: Vektor Logistics, Inc.
Location: Fresno
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: At Vektor
Logistics, we are dedicated to seamlessly connecting suppliers of
perishable food and beverages with retailers, all while
prioritizing people, fostering strong relationships, and ensuring
supply chain excellence in every shipment we handle. Your goal as
part of the dream team is to grow your portfolio of business by
focus on execution, client experience, and efficiency. We will
provide the knowledge, internal strength, support, and expertise of
the foundational “boots on the ground” team whose vision is to
watch you soar and realize your career and financial dreams. This
role is an in-office position located in Fresno, CA . Duties and
Responsibilities include: Execution · Answer customer/carrier
calls, chats, and/or emails quickly, address all customer/carrier
questions and concerns · Notates all calls and actions in
appropriate places (TMS, Teams, etc.) · Performs routine tracking
and tracing, updating loads as necessary · Performs corrections or
updates to minor load issues · Provides solutions to site related
issues and/or triages issues as necessary · Escalates larger
customer, carrier, and load issues to appropriate team member ·
Follows all Vektor company/department/customer SOPs Customer
Service · Provides a “best in class” client experience by actively
listening to customers/carriers, educating customers, when
necessary; effective in identifying solutions and taking quick
actions · Follows through on customer/carrier requests to ensure
satisfaction, where applicable invites feedback and seeks
suggestions for improvement · Manages conflict and navigates
difficult conversations with the customer/carrier using tact and
diplomacy · Performs duties and responsibilities with our
customer’s satisfaction as the number one priority Efficiency ·
Meets or exceeds all identified department KPI's and quality
standards · Completes activities with accuracy and compliance to
Vektor and customer expectations · Understands and utilizes
available tools and resources – including seeking help from peers
and/or leadership as necessary · Has ability to work independently
with minimal supervision · Other duties or responsibilities as
assigned according to team needs. Requirements: · Minimum 2 years
of customer service experience related field · Minimum of 2 years
in transportation/logistics/supply chain industry (preferred) ·
Proficient in Microsoft Office (Word, Excel, and Outlook) and
strong internet skills · Ability to persuade, motivate, influence,
and negotiate with others · Ability to work in a team environment,
while also delivering independent results · Excellent verbal and
written communication skills · Commitment to operational excellence
and outstanding customer service · Strong prioritization and
multi-tasking skills · Ability to travel 10-15% based on customer
and team needs · High School degree or GED equivalent
Keywords: Vektor Logistics, Inc., Porterville , Client Success Coordinator (TH-MO, 12pm - 9pm), Customer Service & Call Center , Fresno, California
