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Customer Service Representative

Company: Sigue Corp
Location: Porterville
Posted on: June 6, 2021

Job Description:

Spanish (required)/ English (Basic communication)GOAL: The Customer Service Representative will be responsible for the accurate processing of all transactions, while providing courteous, timely and informative service to ensure customers feel completely satisfied.PRINCIPLE DUTIES/ RESPONSIBILITIES:1. Answer the phone with a smile and treat all customers with courtesy and respect2. Ensure workstations are organized and equipped for the start of the business day3. Process all transactions quickly and efficiently while providing exceptional customer service4. Interact and work closely with supervisors to perform all functions as directed/required5. Maintain confidentiality of customer information, branch policies and procedure6. Comply with The Sigue Branch AML/BSA Compliance Program7. Travel locally to assist with collections, marketing or banking as required8. Assist in keeping the store clean and presentable as required9. Be proactive in identifying fraudulent or forged documentation and/or activity and reporting them to the respective supervisors10. Perform all other miscellaneous responsibilities and duties as assigned11. Participate in marketing activities as needed including flyer distribution and banner displayQUALIFICATIONS:1. Ability to work effectively with diverse populations2. Ability to identify when specialized skills/resources are needed to address unique activities and work assignments3. High School Diploma or equivalent4. 3-6 months related experience5. Spanish (required)/ English (Basic communication)6. Must have reliable transportation7. Ability to work flexible schedules including week-ends8. Ability to work at various locations depending on company's goals and business decisions

Keywords: Sigue Corp, Porterville , Customer Service Representative, Other , Porterville, California

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