PortervilleRecruiter
the smart solution for Porterville jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Porterville
Posted on: May 10, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLKAYLAE when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Porterville , Customer Support Specialist, Other , Porterville, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Bay Area Psychiatry Locums Opportunity- Physicians Only Apply (Fresno,CA)
Description: Psychiatric-Mental Health opening in , California. This and other physician jobs brought to you by DocCafe.comMedical Search currently has an excellent Correctional Psychiatry locums opportunity available (more...)
Company: Medical Search International
Location: Fresno
Posted on: 05/27/2019

Nurse Case Mgr I - Model of Care - PS20580
Description: Nurse Case Mgr I - Model of Care - PS20580 Location: United States New Requisition : PS20580 Post Date: 5 days ago Your Talent. OurVision. AtAnthem, Inc., its a powerful combination, (more...)
Company: Anthem
Location: Fresno
Posted on: 05/27/2019

RN Supervisor - Fresno
Description: Registered Nurse Supervisors are licensed health professionals who perform patient care, technical
Company: Clinica Sierra Vista
Location: Fresno
Posted on: 05/27/2019


Travel Nurse RN - NICU - Neonatal Intensive Care - $2,265.00
Description: Job DescriptionEmployer with Stability Healthcare is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Fresno, CA: - Specialty: NICU - Neonatal Intensive Care - Title: (more...)
Company: NurseFly Travel Nursing
Location: Fresno
Posted on: 05/27/2019

Occupational Therapist / OT - Inpatient Care
Description: We currently have openings for an occupational therapist in one of our esteemed facilities located in the Fresno, CA area. Experience working in a rehab facility or hospital setting is required for any (more...)
Company: Advanced Medical
Location: Fresno
Posted on: 05/27/2019

Cardiolgy Positions Southern California- Physicians Only Apply (Fresno,CA)
Description: Cardiology opening in , California. This and other physician jobs brought to you by DocCafe.comWe have several Cardiology Posiitons in Southern California that we would love to
Company: Medhawk
Location: Fresno
Posted on: 05/27/2019

Airline Reservationist
Description: Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers Answer customers inquiries regarding (more...)
Company: Mommy Jobs Online
Location: Fresno
Posted on: 05/27/2019

91C Utilities Equipment Repairer
Description: 91C Utilities Equipment Repairer br br Job ID: 1052673 br br Job Views: 17 br br Location: FRESNO, California, United States br br ZIP Code: 93727 br br Job Category: Mechanic and (more...)
Company: Army National Guard
Location: Fresno
Posted on: 05/27/2019

Online English Tutor
Description: Remote / Online English TeacherLooking for a flexible, remote teaching opportunity We are seeking passionate educators to teach English online to over 600,000 students in China - with the ability to (more...)
Company: VIPKID
Location: Fresno
Posted on: 05/27/2019

Phone Operator
Description: Description: Grow your career with us Become a valuable team member today The Position:Busy multi-specialty medical group is looking for an experienced call center person to fill an immediate position (more...)
Company: Lags Spine and Sportcare Medical Centers Inc
Location: Fresno
Posted on: 05/27/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Porterville RSS job feeds