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Team Lead with Open Availability

Company: Planet Fitness
Location: Porterville
Posted on: June 8, 2019

Job Description:

Job Summary We are looking for a motivated individual to join our team as a Team Lead and grow into an Assistant Manager and a General Manager. We want to give you the tools to succeed! Leaders at Planet Fitness lead through actions, always acting based on a character ethic approach, constantly focusing on the quality of your daily interactions. Managers are the catalyst for producing exceptional experiences for the members by building a strong team that believes and understands the Judgement Free Zone. Qualifications/Requirements * Superior customer service skills - Friendly, Positive, Talkative * Hard working, enthusiastic and energetic! * Spanish speaking a plus * Desire to grow into Assistant Manager and Club Manager * Basic computer proficiency (Microsoft Suite). * High school diploma/GED equivalent required. * Must be 18 year of age or older. Essential Duties and Responsibilities * Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. * Assist with Staff Management and provide backup support to Club Manager as needed. * Assist in scheduling and supervising staff. * Member service oversight - Ensuring staff is providing a superior customer experience at all times. * Assist in resolving or escalating employee issues or concerns. * Involved in all front desk related activities including: * Answer phones in a friendly manner and assist callers with a variety of questions. * Check members into the system. * New member sign-up. * Take prospective members on tours. * Facilitate all member requests, issues and questions. * Assist in overseeing cleanliness and maintenance of facility. * Assist in ordering of supplies using specific budget based on club requirements. * Assist in tracking statistics and reports (weekly, monthly, and annually). * Backup support for any employee who is absent. Physical Demands * Continual standing and walking during shift. * Continual talking in person or on the phone during shift. * Must be able to occasionally liftt up to 50 lbs.SDL2017

Keywords: Planet Fitness, Porterville , Team Lead with Open Availability, Other , Porterville, California

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