Senior IT/MSP Technician

Company: OACYS Technology
Location: Porterville
Posted on: January 17, 2020

Job Description:

A Senior Managed Services/IT Technician supports the IT needs of customers, working directly with customers on advanced IT projects. On a daily basis this tech will provide tier 2 or tier 3 support to the other technicians in the team, as they work to troubleshoot and resolve issues with computers, networks and Internet service. Assistance is provided to customers over the phone, in the office or at the customer's residence or place of business. We are dedicated to providing our customers with the highest level of customer support and service, and strive to resolve an issue professionally while leveraging the experience of the OACYS team.Key Responsibilities--- Manage relationships with Managed IT customers to monitor and maintain their IT infrastructure--- Diagnosing and resolving advanced IT problems for Managed IT and other consulting customers--- Design and implement effective, high-impact technical and business solutions for clients to meet the demands of future IT needs--- Assisting, coaching and training new and existing team members--- Scheduling and delegating tasks for tier 1 technicians--- Assist in Network Operation and/or Systems Engineering side of ISP operation--Requirements for RoleEducation/Experience: Associates degree or higher in technology field required, or similar level of experience; experience in customer service; experience in technology/IT related position; technology certificate such as Network+ or MCSASkills:--- Experience with managing Microsoft Windows Server, Windows desktops, Active Directory, and SQL--- Prior use of RMM and CRM software for managing IT customers--- Experience with business applications, such as Office 365 and other line-of-business software solutions--- Advanced network setup and troubleshooting expertise, with business-class firewalls and switches--- Excel at problem-solving and isolating root cause of issues--- Experience with Linux and dynamic routing protocols is a plus--- Ability to work independently and manage a task from start to completion--- Possess knowledge and skills in executing business correspondence; professionally communicate via phone and in person--- Ability to work with a fast paced, high-change environment and managing daily priorities; Multi-tasking--- Must demonstrate a desire to learn and accept new challenges--- Demonstrate personal accountability to set priorities, organize workload and meet deadlines--- Quickly acquire knowledge of OACYS technical support, service standards and other support toolsBenefits:----- Compatible wages based on experience--- Medical, Dental and Vision Insurance----- Company paid Life Insurance----- 401K with generous company contributions,----- Holiday, Vacation and Sick paid time off

Keywords: OACYS Technology, Porterville , Senior IT/MSP Technician, Professions , Porterville, California