Self Help: Consumer Loan Officer - Loan Service Representative I
Company: Self Help
Location: Porterville
Posted on: February 21, 2021
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Job Description:
Self-Help Federal Credit Union is seeking a Loan Service
Representative I (LSR) to work with our lending team under the
direction of our Consumer Lending Manager. This is a hands-on role
where your efforts have a meaningful impact to the growth goals of
the organization.We are in search of someone who has a passion for
building stronger communities, a history of assisting loan
applicants, is experienced with requesting and reviewing
information required to secure a loan, is skilled at promoting loan
products and services, has a working knowledge of Federal and
State, as well as financial institution lending guidelines, is
experienced with processing and completing all related
documentation for consumer loans, and is a successful business
developer. Strong interpersonal and communication skills and
attention to detail are a must!Loan Service Representative
Essential Responsibilities: Reviews all incoming consumer loan
applications at the branches and reviews all consumer loan packages
from the Dealer Assisted Program and CUDL. Ability to read credit
reports (and interpret to members), evaluates loan applications and
computes debt ratios. Recommends loan approval or denial. Requests
additional information if required from members. Actively
cross-sells Credit Union products and services. Ensures that
processing operations are conducted in accordance with established
Credit Union policies and procedures and are legally compliant.
Ensures loan requests are properlydocumented. Compiles and
completes reports as assigned including Credit Union Direct Lending
(CUDL) activity, and New Loan report. Counsels members whose loan
requests were denied, explaining reasons and alternatives. Supports
Loan Officers and attends business development and outreach events
as needed. Supports Member Service Representatives as needed.Loan
Service Representative Credentials, Experience and Skills:
Bilingual English/Spanish Strong commitment to our mission creating
economic opportunity for traditionally underserved communities.
Preference for working in organizations that place priority on
teamwork and collaboration. Sensitivity to issues of low-wealth
borrowers and a desire to work in a racially and sociallydiverse
organization (essential Self-help values) High school diploma (or
equivalent) and minimum one-year member services representative
experience or related experience. Previous lending experience or
experience with full-service financial institution. Thorough
understanding of member services, products, and Credit Union
operations, consumer lending services, policies, and procedures.
Understanding of related legal and regulatory standards, and
required loan documentation. Excellent communication, public
relations, and a professional appearance and attitude. Excellent
typing skills, and an ability to operate basic office equipment
(including pc computers, ten-key calculators, printers, and
telephones).Physical Requirements:Frequently requires use of manual
dexterity and repetitive motions, primarily with the wrists, hands,
and/or fingers. Must be able to occasionally lift and exert force
of up to 40 pounds.Compensation:Competitive salary, based on
experience, plus a generous benefits package that includes health,
dental, life insurance, flexible spending plan, retirement plan,
paid parental leave, and domestic partners policy.Self-Help is
committed to providing equal employment opportunities to all
persons, regardless of race, religion, religious creed, color,
national origin, ancestry, physical disability, mental disability,
medical condition, genetic information, marital status, sex,
gender, gender identity, gender expression (including transgender
status), age, sexual orientation, military and veteran status,
class or family status. Associated topics: banker, banking product,
banking solution, client, loan originator, mortgage, personal
banker, personal banker i, personal banker iii, relationship
Keywords: Self Help, Porterville , Self Help: Consumer Loan Officer - Loan Service Representative I, Sales , Porterville, California
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